About A2B’s Client:

Our client is an international engineering and industrial solutions provider specializing in advanced materials and equipment for critical applications. With a strong focus on technical excellence, safety, and innovation, they support a wide range of industries globally.

Role Overview:

Primary Function: Provides technical support, diagnostics, and training to clients to ensure optimal product performance and customer satisfaction.

Key Responsibilities Include:

• Address technical problems raised by clients and propose cost-effective solutions.

• Perform diagnostics, maintenance, and equipment adjustments.

• Train clients on product operation and preventive care.

• Support product development by providing field insights.

• Organize and prepare for site visits (tools, safety checks, materials).

• Write detailed technical visit reports and recommendations.

Qualifications / Experience:

• Hands-on technical background in equipment maintenance or troubleshooting.

• 6–10 years of relevant experience in industrial/technical roles.

• Ability to communicate complex technical details to non-technical clients.

• Experience organizing and executing field interventions.

• Advanced English + local language proficiency.

• Ability to travel occasionally and handle on-call requirements.

Additional Details:

• Travel: Occasional (domestic and international as needed).

• Languages: English (advanced) + local language.

• Soft Skills: Strong communicator, customer-focused, proactive problem solver.